medical records

My doctor's office has tried three times to get the results of some lab tests, but only half the results have been delivered. I spoke to the lab today and got someone who promised to try to track down the missing results. I asked for a copy to be sent to me as well and she said "We can't do that; you can only get them from the ordering physician." I said that the law says I own my medical records. She said: "Oh, that is a different procedure, you need to come in and fill out a form and pay a fee." You don't get your rights unless you know what they are. Though I'm not sure that would get me the information I want, which seems not to be at the lab at all, only at the hospital where the analysis was done.